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| METHODOLOGY
& SOLUTIONS |
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| The documentation
development life cycle in our organisation is based
on a foundation layer which is the quality specific
layer emphasising the six C's - clear, concise, consistent,
correct, cohesive and compelling writing styles. The
various phases work on the underlying principle of robust
project management to provide optimized solutions within
defined and mutually agreed constraints (defined scope,
time, and cost). The focus is to achieve pre-defined
objectives with the integration of inputs provided.
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| The
various phases are |
| Conceptual or
Research - Discovering Phase |
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Gap Analysis |
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Requirements
gathering and analysis |
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Prioritise
requirements |
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Need
based information planning of tasks |
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Audience
analysis |
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Familiarising
with the domain (if unknown) |
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Collecting
and collating domain specific material |
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Meeting
SMEs to better understand the workflow |
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| Planning - Designing
Phase |
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Template
design |
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Scheduling
and estimating |
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Decision
on tools to be used |
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Types
of deliverables |
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Preparation
of Documentation plan or workflow |
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Sign-off
on documentation plan before proceeding to the
development phase |
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Explore
application |
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Develop
content (TOC) framework or outline |
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Design
Pilot project (if necessary or required by the
client) |
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| Production and
Evaluation - Developing Phase |
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Interviewing
the SMEs |
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Anticipating
changes in the developmental process |
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Managing
change |
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Actual
process of creation of documents |
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Iterative
phase with constant trade-offs with the technical
team |
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Elaborate
editing process - self-review, peer review, technical
review and editor's review |
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Documentation
testing |
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Tracking
progress |
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Collection
of Metrics |
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| Implementation
and post-implementation - Delivering Phase |
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Handing
over the deliverables to the client |
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Record
and analyse the experiences, metrics, lessons
learnt for futuristic use |
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Archive
the research material |
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Feedback
process established with the customer |
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Recording
change requests (if any) |
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Post-implementation
study, listing observations and inferences |
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Create
a knowledge base |
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